1. Geographic Shipping Scope (USA Only)

At Rydex Bikes, we aim to make the delivery process clear, straightforward, and reliable. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

Shipping availability and delivery times may vary depending on the product, destination, and the order size.

2. Handling, Transit & Delivery Timelines

  • Order Processing & Handling Time: 1 – 3 Business Days (Monday – Friday).
  • Transit & Delivery Time: 3 – 7 Business Days (Monday – Friday), depending on your delivery zip code distance from our nearest regional depot.
  • Order Cutoff Time: 5:00 PM Eastern Standard Time (EST) (Monday – Friday). Orders placed after 5:00 PM EST or on weekends are processed on the next business day.
  • Total Estimated Delivery Window: 4 – 10 Business Days from order confirmation to placement on your property.

3. Shipping Destinations

Rydex Bikes ships products Strictly within the United States (48 Contiguous States).
We deliver to residential, commercial, industrial, agricultural, and construction properties across all 48 continental US states.

4. Shipping Costs

  • Shipping Rate: $0.00 (FREE SHIPPING NATIONWIDE) on all standard shipping orders.
  • No Hidden Fees: There are no additional terminal handling fees. The price listed at checkout is the complete, final delivered price.

5. Shipping Confirmation

Once an order has been processed and shipped, customers may receive a shipping confirmation by email or another available communication method.

Where tracking information is provided by the shipping carrier, it may be included in the shipping confirmation.

Customers should use the tracking information to monitor the progress of their shipment.

6. Tracking

Where tracking is available, customers are responsible for monitoring the tracking information provided.

Tracking information may take some time to become active after a shipment has been collected by the carrier.

If tracking information does not update for an extended period, customers should contact Rydex Bikes so that the shipment can be reviewed.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

This should include all information necessary for successful delivery, such as:

  • Full name
  • Street address
  • Apartment, unit, or building information where applicable
  • City
  • State
  • ZIP code
  • Telephone number where required

Rydex Bikes is not responsible for delays, additional shipping charges, failed deliveries, or returned shipments caused by incorrect or incomplete delivery information supplied by the customer.

8. Changes to Delivery Address

Customers should contact us as soon as possible if they notice an error in their shipping information.

We will make reasonable efforts to assist with address changes before an order has shipped.

Once an order has been dispatched, changing the delivery address may not be possible and may depend entirely on the shipping carrier.

Additional charges may apply where a carrier permits an address change or redirection.

9. Delivery Attempts

The carrier may make one or more delivery attempts depending on the shipping service and destination.

If a customer is unavailable, the carrier may:

  • Leave the package in an appropriate location
  • Leave a delivery notice
  • Arrange another delivery attempt
  • Direct the shipment to a pickup location
  • Return the shipment to the sender

Customers should follow the carrier’s instructions when a delivery attempt is unsuccessful.

10. Large or Specialized Products

Some bicycles, electric bikes, electric motorcycles, pit bikes, dirt bikes, and other large products may require special shipping arrangements.

Depending on the product and destination, delivery may involve:

  • Oversized freight
  • Freight carriers
  • Appointment-based delivery
  • Curbside delivery
  • Additional handling
  • Special packaging

Specific delivery arrangements may be communicated to the customer before shipment or during the order process.

11. Inspecting Your Delivery

Customers should inspect the package and product as soon as reasonably possible after delivery.

If the package appears visibly damaged, customers should document the condition with photographs before opening it where practical.

If the product appears damaged, incomplete, or materially different from what was ordered, contact Rydex Bikes promptly and provide photographs or other relevant information.

This helps us investigate shipping damage and determine the appropriate resolution.

12. Damaged Shipments

If an item arrives damaged, customers should contact us as soon as reasonably possible.

Please provide:

  • Order number
  • Customer name
  • Description of the damage
  • Photographs of the packaging
  • Photographs of the product
  • Photographs of shipping labels where applicable
  • Any relevant delivery information

Do not discard the original packaging until the matter has been reviewed, as the carrier or Rydex Bikes may require it for an investigation.

13. Lost or Delayed Shipments

Although we work with shipping providers to facilitate reliable delivery, carrier delays can occur.

Possible causes include:

  • Weather
  • Transportation disruptions
  • Incorrect address information
  • Carrier operational issues
  • High shipping volumes
  • Customs or regulatory procedures where applicable
  • Unforeseen events

If tracking indicates that a shipment is significantly delayed or appears to be lost, contact us so that we can assist with the appropriate carrier inquiry.

14. Undeliverable Shipments

An order may be considered undeliverable when:

  • The address is incorrect
  • The recipient cannot be located
  • The customer refuses delivery
  • The carrier cannot complete delivery
  • The destination is inaccessible
  • The package is not collected from an applicable pickup location

If a shipment is returned to Rydex Bikes because it could not be delivered, additional shipping charges may apply before the order can be resent.

Where the customer is entitled to a refund, the applicable refund will be handled according to our Returns & Refunds Policy.

15. Shipping Delays

Delivery dates and estimates are provided in good faith but may be affected by circumstances outside our reasonable control.

These may include:

  • Severe weather
  • Natural disasters
  • Carrier interruptions
  • Transportation disruptions
  • Labor disruptions
  • Public holidays
  • Unexpected demand
  • Product availability issues
  • Government restrictions
  • Other unforeseen circumstances

We will make reasonable efforts to communicate significant delays when we become aware of them.

16. Pre-Orders and Backordered Products

Where a product is listed as a pre-order, backordered item, or otherwise unavailable for immediate dispatch, the expected availability information displayed on the product page or communicated during the order process will apply.

Orders containing multiple products may be shipped separately where necessary.

If an expected availability date changes significantly, we may contact the customer with updated information or available options.

17. Multiple-Product Orders

If an order contains multiple products, items may be shipped together or separately depending on product availability, warehouse location, size, shipping requirements, and carrier arrangements.

Customers may therefore receive more than one package or tracking number for a single order.

18. International Shipping

Where international shipping is offered for a particular product, additional conditions may apply.

International customers may be responsible for:

  • Import duties
  • Customs charges
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other destination-specific costs

International delivery times may also be affected by customs and local regulations.

Customers should confirm the import requirements applicable to their destination before placing an international order.

19. Shipping Restrictions

Certain products may be subject to transportation restrictions because of their size, weight, battery systems, motorized components, or other characteristics.

Electric bikes, electric motorcycles, batteries, and other products containing lithium-ion batteries may be subject to specific carrier requirements.

Shipping availability and delivery methods may therefore vary by product and destination.

20. Customer Responsibilities After Delivery

Customers are responsible for:

  • Inspecting products after delivery
  • Following assembly instructions
  • Completing any required safety checks
  • Following manufacturer instructions
  • Charging and storing batteries according to manufacturer requirements
  • Maintaining the product appropriately
  • Reporting shipping-related problems promptly

Products should not be used if they appear damaged or unsafe.

21. Shipping and Returns

Shipping arrangements for returned products are governed by our Returns & Refunds Policy.

Customers should review the return policy before sending any product back.

Products should not be returned without following the applicable return instructions where prior authorization is required.

22. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, contact Rydex Bikes using the following details:

Email: customerservice@rydexbikes.shop
Telephone: +1 (786) 403-2954